Return and Refund Policy – TCGPlug.eu

 

• Refund before receiving the package: Refunds are not possible before the package has been delivered.

 

• Requesting a refund: You can request a refund only after the package has arrived and you have decided that you do not wish to keep the product.

 

• Return period: The product can be returned within 30 days after receiving it.

 

• Product condition: The returned product must be unopened and preferably in the original transit packaging.

 

Return costs:

• If you wish to cancel the order before the package arrives, the online store will cover the shipping costs.
  
• If the package has already arrived and you decide to return the product, you must cover the return shipping costs yourself.
  
  

 

• Return procedure: Please contact contact@tcgplug.eu and speak with our representative to arrange the return.

 

• Opened or resealed products: If the product has been opened or clearly repackaged (in Pokémon terms “Resealed”), no refund will be issued, and the package will be sent back to you.